Coming out of the pandemic, consumers have been changing the way they spend. After missing out on travel, dining and entertainment during lockdown periods, Americans have placed a renewed focus on experiences to make up for lost time.
For businesses, this means if they want to attract customers and drive revenue, they need to think beyond just the products and services they offer and put the consumer experience above all else.
Bob Laughrea, principal and founder of commercial property development firm Generis Collective, said his firm has always understood the importance of putting the user experience first in everything it designs and builds —…
Source: Creating People-First Spaces By Layering Experiences Over Transactions