Richard D. Wood Jr., the leader who transformed the regional enterprise into a widely adored convenience store powerhouse, has passed away at the age of 88. As the chief executive officer of the organization, Wood implemented a distinct operational philosophy designed to maintain corporate humility among top management. Specifically, he mandated that every corporate officer spend an annual full-day shift laboring inside a retail location. This hands-on requirement ensured that leadership remained directly connected to daily storefront realities and customer service dynamics.
Read the full, original article at www.wsj.com: Go to Source